How can we help?

Help for Smart TV Remote & Control by Amenti Labs LLC.

Contact support

Email contact@amentilabs.com. Include your app version, iPhone or iPad model, iOS version, TV model, and what happened. A screenshot can help if it does not contain private information.

Never send your pairing PIN, saved TV authentication token, Apple Account password, or payment-card details. In-app support messages let you review their diagnostic footer before sending.

Which TVs work?

The remote supports compatible Vizio SmartCast TVs over your local Wi-Fi network. Compatibility and controls vary by model and firmware. Older Vizio TVs without the supported SmartCast control interface and Vizio soundbars are not supported. This independent app is not affiliated with Vizio.

My TV does not appear

  1. Turn on your TV and connect it and your iPhone or iPad to the same home Wi-Fi network.
  2. Allow Local Network access in the app's iOS Settings. Guest Wi-Fi, network isolation, or a VPN can prevent local devices from reaching each other.
  3. Refresh the device list. If discovery still fails, use manual connection with the TV's current local IP address from its network settings.
  4. Check your TV's network connection and available firmware update. Restart the app and TV if needed.

Pairing or reconnection fails

Start pairing in the app and enter the PIN displayed by your TV exactly, including any zero at the beginning. If it expires, cancel and start a fresh pairing attempt. If the TV no longer accepts a saved pairing, forget that TV in the app and pair again.

A TV in deep standby may not accept network commands. Wake it with its physical remote first. Standby network availability depends on the TV's settings and firmware.

Inputs, apps, or controls are missing

The app shows controls supported by the connected TV. Input names come from the TV and may reflect names you have customized. Some TV apps are unavailable in certain regions or firmware versions. A successful command does not mean the TV can report every resulting state; the app only marks state it has confirmed.

Casting will not start

The Cast tab requires a compatible receiver on the same Wi-Fi network, separate from remote pairing. Keep the app open while sharing local photos or videos so the receiver can fetch the selected media. Supported formats depend on the receiver. Protected subscription video and arbitrary web pages are not guaranteed to work as direct media links.

Purchases, trials, and refunds

Pro offers and eligibility are shown before purchase. Apple processes purchases through your Apple Account. Use Restore Purchases in the app with the same Apple Account if Pro access is missing.

Manage or cancel a subscription through Apple subscriptions. Deleting the app does not cancel a subscription. For refunds, use Apple's purchase support. Purchase terms are shown in the app and Apple's standard license agreement applies.

Privacy and saved TVs

Forget a TV in the app to remove its saved pairing credentials. iOS Keychain items can survive app deletion, so forget saved TVs first if you want those credentials removed. Read the privacy policy for purchase services, local media sharing, and privacy requests.